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Welcome to XgenPlus Support

A delivery report checks if email has been delivered to the recipients or not. Read receipt conveys what exactly happened with the sent mail, whether its read by the recipients or is buried in the long piles of email. If a sender is expecting a reply over the mail from recipients then he can enable "Reply Awaited" and set a reminder for the recipient.

Steps to Enable Delivery Report, Reply Awaited & Read Receipt

  1. Compose an email, click on "Show Advanced Options".

    delivery-report


  2. Enable "Delivery Report", "Reply Awaited", "Read Receipt" & click on "Send".

    delivery-report


  3. When the recipient opens email then, the sender will be notified via email that the email has been delivered to the recipient(s) and a report is generated.

    delivery-report


  4. Open the read notification mail and click on the link to get the detailed information about the sent email like he can track the IP, domain from which the email has been opened, he can check the number of emails Delivered, Bounced, Pending, Duplicate, Excluded, Suppressed & more.

    delivery-report


For more details about Email Tracking Report check:
https://www.XgenPlus.com/e-marketing/

NOTE: If a delivery report option has not been enabled then, in general, the report looks like the below-mentioned screenshot which includes the time when an email has been read, IP address and the browser detail of the recipient.

delivery-report


A user can also check email whether the email has been delivered & read or not in the sent mail. Green tick denotes that email has been delivered & read.

delivery-report


Reply Awaited

Reply awaited option enables the sender to send alert automatically to the recipient on the set interval of the time reminding the recipient to respond on the email. A sender can set any number of a reminder by clicking on the option "Reminder" -> Add New.

delivery-report



Set date & time. Enter the subject and click on "Done". Likewise, a sender can add multiple reminders.

delivery-report



Watch Video Tutorial