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Welcome to XgenPlus Support

An auto-reply response is a pre-designed reply to an email. Out of office enables the user to send an automated reply when the user is not available in the office or at the workplace. User can set an auto-reply or default email for everyone. User can manually turn it on using time, dates, and weekdays as per their criteria.

Out of Office:


User can set an auto-reply or out of office email. In out of office user will get two options-

  1. My Organization
  2. Other Organization
  1. My organization- when user wants to give an auto-reply to an email within the organization when he/she is not available in the office, the user can select 'my organization's option and can set auto-response.
  2. Other Organization- when user wants to give reply to clients, friends or other members out of the organization then the user can select 'other organization' option and can set auto-response for other organization's members.

Set up out of office:

  1. Click on the 'Settings' option.

    App Permissions
  2. Select 'out of office' from the list that appears in the left-handed column.

    App Permissions
  3. Select criteria- My organization or Other Organization.

    App Permissions
  4. Type preferred message in Mail Body.

    App Permissions
  5. Select Time Period and Start and End date.

    App Permissions
  6. Click on 'Enable out of office mail'

    App Permissions
  7. Click on the 'Update' option

    App Permissions

When an email is received within the organization or the other organization within the Set Time range they will get the pre-formatted auto response on that email.