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Welcome to XgenPlus Support

Recall feature allows a user to retrieve sent mail from the recipient's inbox. You can retrieve mail from the inbox until the recipient has read the mail, if read then you can avail this feature. This feature works only when the mail is sent within the organization (on the same server). Recall feature proves a boon for the user in a case he finds that a wrong email has been sent or has missed attachment or text into the email.

Steps to Recall Sent Email

  1. Go to "Sent Folder" and open the email you want to recall.
  2. Click on "Recall Mail" option at top right corner.


  3. Select the recipient(s) from which you want to recall the email and recall.


    NOTE: You cannot select the recipients who have read your mail.

  4. Congratulations! Your email has been recalled successfully which you can see in your sent mail with the recalled text.


    NOTE: Once recalled, the mail immediately gets deleted from the recipient's inbox folder.

Watch Tutorial